Q: How can I send a product in for service?
A: You have two options:
1.You can have an Authorized Dealer, including the Factory facility, service your light and you can ship the product directly to Authorized Dealers; make a call first before to shipping.
2.Contact us via email by email@example.com and describe the issues you have; we will coordinate with our Authorized Dealers or we will work with you directly for solving your issues.
When returning a light for Service, please include the following inside the package:
- .If you elected Priority Service, the Authorized Dealer nearest you is requested.
- .A copy of the proof of purchase, if available. If not available, state the date of purchase and from whom. It is important for you to register your lights on ANO’s official website.
Q: How do I describe the problem when I request a repair?
A: Identify what is not operating properly and when it occurs.
Q: Is it possible to get a repair estimate?
A: Yes. Indicate on your packing slip that you request an estimate and how you can be contacted.
Q: What is the status of my repair?
A: E-mails should be sent to firstname.lastname@example.org and the Subject should be ATTENTION REPAIRS. Please indicate who you are, your address, phone number and the model of flashlight being repaired.
Q: What is covered under warranty?
A: It covers any defects in materials or workmanship for a period of 12 months from date of original consumer purchase. Always remember to register you light on ANO’s official website.
Q: Can I get replacement parts?
A: Yes; if it is in the warranty period; the replacement parts are free of charge.
Q: Are there any repairs I can perform myself?
A: Generally the batteries and bulbs of ANO products are user-serviceable. Some other repairs require complex procedures, special tools, and can void the warranty and/or approval rating of the flashlight (Those repairs should be performed only by The Factory or Authorized Dealer). Contact the Repair Department email@example.com for specific information about a particular repair; attention by Repair Department.
Q: How do I change the lens on my Stinger?
A: The Stinger lens can only be replaced with special tools. Return the Stinger to the factory or an Authorized Dealer.
Q: How do I choose the correct light for my application?
A: Go to the product section of ANO’s website. Select the desired parameters presented in that page and click on individual products for detailed information/specifications.
Q: What is the difference between lumens and candlepower?
A: Lumens of LEDs is a measurement of all the light inside the beam angle; peak beam candlepower is a measure of the brightest spot in a focused beam.
Q: How do I convert Candlepower to Lumens?
A: The short answer is you can’t. There is no universal method of measuring flashlight output, not even when the ratings are in the same units. A lumen rating is the total unfocused visible light output of EITHER (depending on the manufacturer) the bare bulb, or of the entire flashlight. A candlepower rating used by a flashlight manufacturer will usually be candela peak beam intensity. This is a calculated value based on measuring the hot spot in the focused beam and multiplying by a number found by squaring the distance between the photocell used for the measurement and the flashlight. What this number gives is the number of “standard candles” that would need to be burning to produce the same amount of illumination as the hot spot in the beam at the same distance as the measurement is taken. Because candela peak beam intensity is focused light and lumens refer to unfocused light, it is ABSOLUTELY IMPOSSIBLE to convert the two.
Q: Why would I want LED’s instead of Xenon lamps?
A: The choice of LED or Xenon largely depends on the application the light will be used for. LED’s can be good for close-in lighting for extended periods of time. Xenon is better for lighting objects at a distance.
Q: Is it possible to buy my products directly from ANO?
A: No; ANO uses a network of authorized dealers and distributors. You can find a list of dealers in the “Dealer Locator” section of this website.
Q: What do I do if an alkaline battery “leaks” and damages my flashlight?
A: Battery leakage is the #1 cause of failure in alkaline-powered flashlights. While ANO does not warrant against battery leakage in its alkaline battery products, the Battery Manufacturers often accept responsibility for damage to products caused by their branded leaking batteries. We suggest that before returning any alkaline lights to ANO for repair, you first try to determine if battery leakage is present. If the battery cap cannot be removed (because of corrosion), or if after removal it is found that there are swollen batteries that cannot be removed from the barrel, or the springs or contacts appear corroded, you (the customer) should check with the battery manufacturer for product warranty.
Q: Is there any way to prevent the rechargeable Ni Cd battery from developing a memory?
A: Research has shown that the “memory effect” is a rare phenomenon and is almost nonexistent in high-drain applications such as flashlights.
Some tips to help prolong the life of Ni Cd batteries:
- The light should be returned to the charger when it is not in use.
- It should never be run until the battery is completely exhausted.
- Return the flashlight to the charger when it begins to dim.
Q: Can I use other brand rechargeable Li-On batteries with LED lights?
A: ANO does not support the use of other brand batteries other than those specifically listed in the instructions. Normally the lights are designed for a specific type of battery, and using other brand batteries often results in poor performance, either low output or extremely short lamp life, depending on the battery types involved.
Q: Can I use the same charge cord for different chargers?
A: Generally yes. ANO charge cords use a common connector.
Q: The red light on my steady charger does not light. What could cause this?
A: First, see if there is power to the charger itself. Second, check to be sure that the flashlight is properly inserted into the charging system. If the red light still does not light the flashlight and charger should be returned for repair.
Q: How can I tell when my flashlight is fully charged?
A: Follow the guidelines in the instruction booklet included with the flashlight. Some products have a red and green light combination. In that case green indicates a charged condition. Red LED’s on the universal fast and common chargers indicate a charging condition.
Q: I have the steady charger. Will the fast charger shorten the life of my battery?
A: No. Batteries have an expected number of charge/discharge cycles (the number varies by the type of battery). ANO fast chargers safely revert to a maintenance charge rate after the battery has been charged.
Q: The color of the light from my LED flashlight looks different than the light from the same model flashlight when I shine them on the wall together. Is one LED defective?
A: There is nothing wrong with either LED. LED technology produces an unavoidably wide range of tints. ANO pays extra to buy the color bins (5000-7000K) which are closest to perceived white light. The light will always be bluer than an incandescent, and there will be more variation between identical products than with incandescent lamps.